Return and Refund Policy

Overview

At Dream Jackets, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms outlined below.

Returns

Eligibility

To be eligible for a return, the item must:

Be unused and in the same condition that you received it
Be in the original packaging
Include a receipt or proof of purchase
Be returned within 30 days of the delivery date

Note : Certain types of items may not be eligible for return (e.g., perishable goods, custom products, digital downloads, or personal care items).

Return Process

To initiate a return:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

A refund will be processed to your original method of payment.
Please allow 10 business days for the refund to appear on your statement.

Non-refundable items:

Gift cards
Downloadable software products
Sale or clearance items (if stated as final sale)
Services already rendered

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@dreamjackets.store.

Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again.
Then contact your credit card company or bank—it may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at [support email].