Shipping Policy

Effective Date: 6/72025

This Shipping Policy outlines important information regarding the shipping of products purchased from Dream Jackets Ltd. By placing an order through our website, you agree to the terms set out below.

1. Shipping Locations

We currently ship to addresses within the United Kingdom only.
This includes England, Scotland, Wales, and Northern Ireland.

We do not offer international shipping outside of the UK at this time.

2. Shipping Costs

All orders placed on our website are eligible for free standard shipping throughout the United Kingdom. No additional shipping fees will be applied at checkout.

3. Estimated Delivery Times

Orders are processed and dispatched within 1 to 2 business days, Monday through Friday (excluding public holidays).

Once dispatched, delivery typically takes between 4 to 6 business days.

The total estimated delivery time from the date of purchase is 5 to 8 business days.

Please note that delivery timeframes are estimates and may be affected by external factors such as peak periods or courier delays.

4. Order Cut-Off Time

Orders placed before 4:00 PM (GMT+05:00) Eastern Time on business days will begin processing the same day.

Orders placed after this cut-off time will be processed the next business day.

5. Shipping Carriers

We work with trusted UK courier partners to ensure reliable and secure delivery. These include:

Royal Mail
DHL
FedEx
Skynet

6. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a tracking link, if tracking is available for your order.

If you do not receive tracking information within 2 business days of your order, please contact us at the email address provided below.

7. Incorrect Address and Delivery Failures

It is the customer's responsibility to provide an accurate and complete shipping address at the time of order.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any costs associated with reshipping the order.

We are unable to change the delivery address once the order has been dispatched.

8. Lost or Damaged Parcels

If your order does not arrive within the estimated timeframe, you must notify us within 7 calendar days from the expected delivery date.

If your package arrives visibly damaged, we recommend refusing the delivery. If the package was delivered in your absence and is found to be damaged, please contact us immediately and provide clear photographs of the packaging and product.

We will investigate all lost or damaged parcel claims with the courier and may offer a replacement or refund if eligible.

9. Duties and Taxes

All prices displayed on our website include VAT (Value Added Tax).

No additional customs duties or import taxes apply to orders delivered within the United Kingdom.

10. Returns and Refunds

For information about return eligibility, timeframes, and the refund process, please refer to our dedicated Return Policy page.
You can access the Return Policy from the footer of our website or by contacting customer service.